Shipping & Returns

 
At Redondo Brand we offer different delivery options:

- Shipping

  • Service 14 hours Spain (Peninsula) : Delivery in the Peninsula in a maximum of 14 working hours. FREE for orders over €150. For orders under €150 shipping will cost €5.90.
  • Balearic Islands Service: Delivery in the Balearic Islands in 14 working hours, €5.90
  • Canary Islands, Ceuta and Melilla service : Check shipping time and price by entering the full shipping address in the payment gateway. The payment of customs / taxes corresponding to each country will be borne by the client.
  • Portugal Service: Delivery in Portugal in 14/24 working hours. €5.90
  • International Service : Check shipping time and price by entering the full shipping address. The payment of customs corresponding to each country will be borne by the client.
  • Pre-Order Service : The time indicated in the reservations can be altered by agents external to Redondo Brand, although this normally does not happen.

The time indicated in the reservations can be altered by agents external to Redondo Brand, although it normally does not happen.

The garments purchased at Redondo Brand may not be used on pages and other companies for rent.

Redondo Brand will not be responsible for customs costs. This cost will always be borne by the customer.

- Returns & Exchanges

To make an exchange or return, the package must arrive at our facilities within 15 calendar days from the receipt of the product or purchase if it is made in a physical store.
    • Free exchange and returns service in physical store.
      • Peninsula return service : The price is €5.90 , which will be deducted from the refund. To make the return write an email to info@redondobrand.com
      • Balearic Islands, Canary Islands, Ceuta, Melilla and International : The price of the return will be specified before formalizing it. To make the return write an email to info@redondobrand.com
      Only one collection attempt will be made by the transport courier. Having an extra cost of €4.90 for the following collection attempts.
      The product will have to arrive at the physical store or warehouse before the 15 calendar days mentioned above have elapsed, in perfect condition, with the same packaging and in the same conditions. As well as with the original label.

      Returns of all products can be made, as long as they come in perfect condition and original packaging, with the exception of jewelry items for hygiene reasons.

      The refund of the amount paid for the purchase will be carried out as soon as possible once the returned product is received, and it may take up to 10 working days.

      If you have any questions, do not hesitate to contact us:

      In the event that the order does not arrive within the period indicated above, Redondo Brand will not be responsible for the item nor will it be reimbursed.

      If you receive a product in poor condition or with a defect, you must notify it within a maximum of 48 hours after receiving the order, the seller not being responsible for the damages that may come from their usability. In the case of a defective product, the seller must proceed, as appropriate, to repair, replace, reduce the product or terminate the contract, procedures that will be free for the consumer and user.

      In case of making a return to the Redondo Brand warehouse after the deadline, the client is responsible for the withdrawal of the merchandise sent later than the 15 calendar days that exist to make changes and returns.

      - Changes and returns of purchases made in store

      For changes and returns of purchases made in our store, it is essential to present the original receipt with which the payment is processed, as well as the original sales receipt.

      - Security tag

      All our garments have a security tag, which the client can remove in the event of keeping the purchased garment. The instructions are available at the following link https://www.youtube.com/watch?v=EwUj-nN1Tw4