ISOLDE

To make an exchange or return, the package must arrive at our facilities within 15 calendar days from receipt of the product or purchase if made in a physical store.

• Free exchange and returns service in physical store. In the case of online purchases with "Pickup in store" the period of 15 calendar days will be from the day the order is prepared.
• Peninsula return service : The price is €5.90 which will be deducted from the refund. To make a return, write an email to info@redondobrand.com.
• Canary Islands, Ceuta, Melilla and International : The price of the return will be informed before processing it. To request it, write an email to info@redondobrand.com.
• Picked up at the store . You have 15 calendar days to change or return your order and have it refunded from the same day we notify you that it is ready in our store.       

If you have any questions, write an email to info@redondobrand.comOnly two collection attempts will be made by the transport courier. The following collection attempts due to lack of merchandise or incorrect address will have an extra cost of €4.90. The product will have to arrive at the physical store or warehouse before the 15 calendar days mentioned above have expired, in perfect condition, with the same packaging and in the same conditions. As well as with the original label.

Returns can be made on all products, as long as they come in perfect condition and original packaging, with the exception of jewelry items for hygiene reasons.

The refund of the amount paid for the purchase will be carried out as soon as possible once the returned product is received, and may take up to 10 business days.

If you have any questions, do not hesitate to contact us:

• Send an email to: info@redondobrand.com

In the event that the order does not arrive within the period indicated above, Redondo Brand will not be responsible for the garment or for its refund.

If you receive a product in poor condition or with a defect, you must notify us within a maximum of 48 hours after receiving the order, and the seller will not be responsible for any damages that may arise due to their usability. In the event of a defective product, the seller must proceed, as appropriate, to repair, replace, reduce the product or terminate the contract, procedures that will be free of charge for the consumer and user.

If a return is made to the Redondo Brand warehouse after the 15 calendar day period, the customer is responsible for the withdrawal and the merchandise sent.

- Exchanges and returns of purchases made in store

You will receive an email when the order is available for store pickup. Make sure you have received this email before going to the store.
Please show your order number and ID upon pickup.
Remember that you have 15 calendar days to make any exchange or return from the email notification that informs you that it is now available. After this period, Redondo Brand reserves the right to make any type of exchange or return and refund of your purchase.

- Security tag

All our garments have a security tag, which the customer can remove if they keep the purchased garment. You have the instructions in the following link https://www.youtube.com/watch?v=EwUj-nN1Tw4